Delivery Details

You will receive your package within 3-7 working days!

We deliver our products island-wide!

Please email

We charge a weight Based shipping charges

Returns & Exchanges

Please contact us at or 0776584848 and we’ll be sure to send you the Janet product you ordered.

Ordering Process

You can place your order through our website or call us on 0776584848.

These instructions are available on the product packaging.

All our product expiry dates are mentioned on the back of the packaging.


Your credit card will be charged as soon as your order is placed.

We accept VISA, Master, Amex credit/debit cards, as well as Freemi, Genie, MCash, EZCash, as well as Cash on Delivery.

Oh no! Please check whether the card details entered is correct. For example, security code, billing address & card expiry date. If all these are correct and still your payment got declined, please call your relevant bank. If there is still no issue please call our hotline on 07776584848, we are happy to help.

After Ordering

Please email us at if you would like to change your order. However, updating orders cannot be guaranteed as our logistics center processes orders quickly. We will do our best to accommodate your request.

Please check your Spam folder, if the email is not there, kindly get in touch with us.

You can find your order confirmation number on the email you would have received after placing the order, or you can find it under Account History in your LuvEsence Account.

Drop us Whatsapp message - 0776584848

You will have the option to cancel by emailing us at or calling us on 0776584848.

You can resume your order by emailing us at or calling us on 0776584848.